The Small Print

By registering on this website you agree to be bound by the following terms and conditions.

When acknowledgement of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you a “confirmation of order”. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.



The cost of delivery as stated on your order. We normally use DHL, however this may sometimes differ and announced.

If you are unavailable to take delivery of your order then you can request that it is left in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage or loss that may occur, once the order has been left at the delivery address.


Cancellation Policy:

Cancellations: You can cancel an order at any time up to 1 days from the date of delivery as long as the items remain intact by contacting us via email on or by post by writing to Loch Ness Water Ltd, Head Office: Beinn Bhurie, Hillpark Brae, Munlochy, Ross-Shire IV8 8P.



Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative, please note that we will not charge you until the order is ready to be dispatched.


Price & Payment:

All prices are quoted in pounds sterling. Our prices do not include value added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by World pay through which the following payment streams can be used – Mastercard, Maestro, Direct Debit, Visa and Visa Electron. Payment for goods is in advance only, however, we only charge once an order is ready to dispatch.



We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.


Privacy Policy:

We can appreciate the frustration of unsolicited mail, so under no circumstances will we pass on any of our valued clients details with out their permission. However, where we feel that we have a genuine offer or a piece of news, we will let our customers know. If you do not require this information then please send an email to with unsubscribe in the message heading.


Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes Returns Policy


Intellectual Property Rights:

All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Ness Scotland LTD. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Ness Scotland LTD for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.


Customer Services:

All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Complaints and feedback can be emailed to

If you have a query regarding an order please email to

General enquiries can be sent to


Disclaimer and limitation of Liability:

Loch Ness Water have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Loch Ness Water takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Loch Ness Water shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.


All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Loch Ness Water makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.


Loch Ness Water assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Loch Ness Water will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.


Loch Ness Water also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party’s web site without our prior written consent.


Payment Methods

We accept the following payment methods


Loch Ness Water, Beinn Bhurie, Hillpark Brae, Munlochy, Ross-Shire, IV8 8PL